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Job Overview
Job ID:J318576
Job Title: Senior Technical Support Analyst
Client: To Be Discussed Later
Location:Sacramento, California
Contract Duration:4 Months
Hourly Rate: $65/hr Corp-to-Corp Contract
Experience Level: 5+ Years
Interview Type: Phone
Domain Exposure: Telecom, IT/Software
Work Authorization: US Citizen, Green Card
Preferred Employment: Corp-To-Corp Contract, 1099/ Contract
Current Status: Open
US citizens (USC) and Permanent Residents (GC) are encouraged to apply. We are unable to offer any sort of Visa sponsorship for this position.
**Candidates submitted over the max. bill rate will be automatically disqualified and counted as a submittal. For each position CBD allows only 2 (two) submittals from our
     sub-vendors/partners. So please send us only the exact matching profiles for better chances of shortlisting and quick response.
Job Description

 

Project Overview:


Job Description:

  • Implement system security measures such as backups, access control, system accounting and disaster recovery in order to maintain system integrity and availability
  • Install and configure internal hardware components such as memory, disk and tape drives in multi-user, personal computers (PCs) and WMATA servers in order to maintain or enhance system operation and capabilities
  • Perform troubleshooting and fault isolation on PCs, servers, LANs or related system components in simple configurations in order to maintain system availability
  • Provide and maintain Level 2 Support single point of contact for the reporting and tracking of Incidents.
  • Cooperate and coordinate with other functional areas (e.g., Network, Infra/Hosting, EUC, Helpdesk, Level 3 and Level 4)) to identify, investigate and resolve reported Problems.
  • Adhere to Problem Management and Escalation Procedures.
  • Proactive Application Monitoring (SPLUNK, AppDynamics)
  • Maintain operations documentation with respect to all supported applications

Equal Opportunity Employer

Cloud Big Data Technologies is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. Cloud Big Data Technologies will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will Cloud Big Data Technologies require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract
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