Business Model StrategyOperating Model StrategyCorporate Growth and DevelopmentInternational DevelopmentManufacturing StrategyEnterprise TransformationMergers and AcquisitionsBig Data AnalyticsApplication ManagementApplication Modernization & OptimizationsBusiness Communication ServicesBusiness ContinuityBusiness Information Management (BIM)Business Process Management (BPM)Business AnalyticsBusiness StrategySecurity ServicesTechnical Support ServicesWorkplace ServicesBusiness Continuity and ResiliencyIntegrated CommunicationsSecuritySoftwareStrategy and DesignBusiness Process OutsourcingInfrastructure Outsourcing Application OutsourcingIT Infrastructure ServicesIT OutsourcingIT Services SourcingIT StrategyGlobal Process Services OfferingsCertificationConferences & EventsMarketingProcurementSupply ChainTalent and HRAccelerated R&D Health AdministrationHealth ManagementInsuranceNetworkUtilities| Job ID: | J317758 |
| Job Title: | Support Analyst (BSC 3) |
| Client: | To Be Discussed Later |
| Location: | San Francisco, California |
| Contract Duration: | 12 Months |
| Hourly Rate: | $70/hr Corp-to-Corp Contract |
| Experience Level: | 7+ Years |
| Interview Type: | Phone + Skype |
| Domain Exposure: | IT/Software |
| Work Authorization: | US Citizen, Green Card, H-1B, GC-EAD, OPT-EAD, L2-EAD |
| Preferred Employment: | Corp-To-Corp Contract, 1099/ Contract |
| Current Status: | Open |
Local Candidates Preferred. Non-local candidates must be willing to pay for your own interview travel expenses and relocation costsRole: Support Analyst (BSC 3)
Location : San Francisco,CA
Duration: 12 months
Description :
Word, Advanced PC Skills (Excel, MS Outlook, SharePoint)
Support Analyst (BSC 3)
REQUIRED SKILLS: Bachelor's degree or equivalent plus 2+ years work experience on a project team, ideally with a financial institution.
• Primary responsibility is to provide first and second level user support for a customer due diligence tool
• Manage and resolve all issues escalated by users and first level support in a timely manner
• Communicate with the user community to understand and resolve issues.
• Monitor shared e-mail inbox and ticket escalations
• Partner with other teams (Support Call Centers, Quality Assurance, Technology) to provide positive user experience
• Understand use cases/stories and related business requirements
• Analyze trends and produce management reports
• Assist in the development of training materials for end users, support call centers, etc.
• Advanced PC skills, including advanced knowledge of Excel, MS Outlook, SharePoint
DESIRED SKILLS:
• Prior call center or user support experience
• Familiarity with HP Quality Center or Application Lifecycle Management
• Ability to read, understand, and update business requirements
• Business analyst experience (gathering user feedback, working on requirements, providing application support, etc.) on a project team
