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Project Management • Six Sigma Black Belt • Henkel Leadership Program Certificate • CompTIA A+ • CompTIA Network+ • Dell Certified Customer Handling Skills • Dell Server Certified • Lean Certified • Kaizen Certified • Total Quality Management (TQM) Certified • Certified Business Analyst

Qualification Highlights

Manager

• Direct and administrate network analysts and technicians, conduct performance reviews and corrective action.

• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.

• Negotiate with vendors, outsourcers, and contractors to secure network products and services.

• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.

• Prepare contracts, scope of work reports, and other documentation for IT projects and associated efforts.

• Conduct research and make recommendations on network products/services, and standards in support of network procurement and development efforts.

• Establish service level agreements with end users.

Software

• 10+ years of experience managing packaged software implementation projects.
  
  
  • 3+ years of experience managing enterprise life cycle 'custom' software development projects using SDLC 'industry standard' methodologies such as Waterfall, Agile, SCRUM, Iterative.
  
  
  • 2+ years of experience working with Customer Relationship Management (CRM) software products and systems.
  
  
  

Infrastructure

• 6+ years of experience with information technology (IT) systems, with focus in ITIL industry standards (e.g., strategy, design, transition, operations and continuous improvement).

• Experience managing network infrastructure projects, including a cabling and wiring project to upgrade LAN cables from CAT5 to CAT6 to meet corporate Voice over IP (VOIP) objectives.

• Experience with multi-million dollar client-facing Co-location (hosted) Projects, including IT security reviews and monitoring.

• Experience with DR / BCP programs and oversight (Disaster- recovery / Business Continuity Planning).

• 4+ years of experience with Data Center 'Moves' and Consolidation Project planning, coordination and oversight to include disaster / recovery sites, asset inventory review and control, software application migration and / or hardware and software decommission, resulting in more efficient computing platforms and technologies and improved service delivery.

• 2+ years of experience with cost reduction strategic planning for data center hardware, software and operations, with focus on consolidation projects and vendor contracts (e.g., hardware and software leases, upgrade commitments, service level agreements, software license renewals).

• Experience with these Infrastructure Technologies:  UNIX, AIX, WinNT, Wireless, Telecom, Solaris; DB2, Oracle, Progress; Sun (SPARC, Enterprise), HP (RISC-3000's, 9000's; PC's, laptops), IBM (mainframes, AIX, PCs, laptops, mobile devices), Digital/ VAX; RDBMS/DBMS, Report Writers (Cognos, Crystal Reporting, Tableau), SQL, UML, Visio, Printers.

• Provide guidance to members of the team.

• Oversee the administration of user accounts, permissions, and access rights in AD.

• Test server and network performance and provide performance statistics and reports; develop strategies for maintaining infrastructure.

• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.

·         Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements