Role :Technical PM

Location :Philadelphia,PA

Duration :12 Months

Rate : $43/hr

Job Description :

Technical Product Support Analyst

Comcast Technology and Product (T P) is seeking an Technical Product Support Analyst to join our talented operations team. Our operations team is responsible for ensuring care, support, training, analytics, tools and overall operations management for all of our world-class T P products. The operations analyst we are seeking will work directly with our Xfinity Home engineering team.

In this role you will collaborate with our Xfinity Home software engineering team, production support team and business operations team to build out and execute an operational support model for our Xfinity Home platform. The primary responsibilities of this role include analyzing the operational impact of upcoming production changes and applying an operational readiness framework to each of those changes and software releases. The operational framework will contain tasks such as designing and building out dashboards, implementing monitoring and alarms, defining production support plays, leading war-games, identifying and defining error codes and ensuring that our production support team is aware and can act on all of this information. The ideal candidate will have experience multi-tasking between both multiple teams and multiple projects. The candidate should be able to communicate the status and progress of their work clearly to varying levels of stakeholders in both technical and non-technical roles.

REQUIREMENTS:

• 5-7 years of professional experience in the following areas
• Experience working with data tools used for searching, monitoring and analyzing machine-generated data.
• Experience writing complex queries to create insightful dashboards, monitoring and alarming
• Experience defining, analyzing and interpreting software data patterns
• Experience working on or closely with an engineering production support team.
• Experience working with software error codes and messaging. Defining, writing out probable causes and solutions for those errors.
• Great verbal and written communication skills
• Ability to work independently with remote teammates

ADDITIONAL PREFERRED SKILLS:

• Experience with the following software
• Splunk, Hadoop, Tableau, JIRA, Trello, Confluence, PowerPoint, Word, Excel
• Software development experience is a plus!
• Experience with Agile/Scrum
• Experience working with mobile and web development teams
• Internet of Things (IoT) / Home Security and automation experience is a plus!
• BS in Data Science, Computer Science or equivalent

Candidates must be your W2 employees:  NO
Interview Mode: - F2F  required
Locals Preferred - yes
BCG and Drug Check  - Yes