Summary
- Around having 8+ years of IT experience in Software Design and Developmentwith focus on Microsoft Dynamics CRM.
- Utilized methodologies such as Agile, Waterfall and Scrum along with SDLC implementations.
- Experience in developing plug-ins, and workflow and perform sitemap, RibbonXml customization for CRM 4.0/2013/2015/2016.
- Experience in developing, and implementation of software applications using ASP.NET, C#, VB.NET, MVC, XML, Java-Script, JSON, IIS, SQL Server and Active Directory.
- Expertise in creating web forms, web controls, user controls and validation controls in ASP.Net.
- Experience in designing GUI screens using usability and design principles
- Experienced in Implementing WCF services and consuming using different protocols and implementing features like Security, Debugging and Performance.
- Expertise in database design, table creations, development of Stored Procedures, Views, Functions, Triggers, Complex Packages, Procedures, Exception handling, Cursors, views, Indexes, PL/SQL Developer, SQL Developer.
- Experience in using reporting tools like Crystal Reports, SSRS, and SSIS.
- Experience in designing and supporting business processes, Marketing, Customer service and Sales.
- Experience with integration and functional testing, SCRUM methodologies and Sprints.
- Coordinated with Client in solving the issues related to functional and Development.
Skills:
CRM Software
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Microsoft Dynamics CRM 4.0, 2011,2013,2015
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.NET Technologies& Programming Languages
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C#.NET, ASP.Net, Web Services, ADO.NET
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Web Technologies
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ASP, XML, HTML5, XML, CSS3, JavaScript, JQuery
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Databases
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MS SQL Server 2012/2008 R2/2008
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Web/App Servers
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MS-IIS
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Other tools
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Visual Studio 2010/2012/2013, Scribe Insight, Ribbon workbench, XRM toolbox, CRM OData Query designer.
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Reporting Tools
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SSRS and Crystal Reports
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DocumentationTools
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Microsoft Word / PowerPoint / Excel.
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IDE/Tools
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Microsoft Visual Studio / GitHub / Eclipse
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Professional experience:
CenturyLink,
Location: LA Aug 2015 to till date
Role: CRM Consultant
Responsibilities:
- Involved in functional analysis, design documentation, requirement gathering and development.
- Analyzed the client's business process and collected requirements from the client.
- Worked on Workflows, Plugins, Web resources, Bussiness Rules, Bussiness Process Flows and form customizations extensively.
- Extensively used application capabilities such as queues, activities, data import, charts and dashboards, relationships, views, security roles & Solutions.
- Worked on supporting the Microsoft Dynamics CRM 2013/2015/Online2016 production environment and resolving the issues for CRM production environment.
- Involved in migration of the current Microsoft Dynamics CRM 2013 version to the CRM 2015 version.
- Reconfigured the Auditing of system and entities in Microsoft Dynamics CRM.
- Provided training and ongoing support for customers in report building, data quality and new integration experience with components such as SharePoint, Outlook and Azure.
- Extensively used Advanced Find functionality and built FetchXML's in Dynamics CRM.
- Used excel templates for data imports to and from Dynamics CRM.
Environment: Microsoft Dynamics CRM 2013/2015/2016, Visual Studio 2010, ASP.NET, C#, JavaScript, XML, SSRS, T-SQL, SQL Server 2012/2014.
Coldwell Bankers,
Location: Atlanta, GA Jun 2014 to Jul 2015
Role: CRM Consultant
Responsibilities:
- Worked with business analysts, MS Dynamics CRM support analysts and users to evolve MS Dynamics CRM features and functionality.
- Developed plug-ins, created workflow activities consumed MS Dynamics CRM web services using CRM SDK and configured the integration of MS Dynamics CRM with existing website.
- Created custom entities and attributes to meet business requirements.
- Used MS Dynamics CRM 2013 to customize system components such as forms, views, entities, attributes, relationships, and entity mappings according to entities in real estate domain.
- Consumed and exposed Dynamics CRM APIs for custom API development.
- Customized CRM forms using JavaScript.
- Gathered business requirements from business stakeholders and created BRDs.
- Translated BRDs to the functional specification documents.
- Developed Plugin and Custom Workflows.
- Created teams and security roles to implement role-based forms.
- Developed JavaScript's for entities in response to client side events on the entity forms.
- Used Scribe adapter to import data from CRM 4.0 to CRM 2015 to load data into entities
Environment: MS CRM Dynamics 2013/2015, C#, ASP.Net, JavaScript, SQL Server 2008, Visual Studio 2010, Windows Server 2008 R2.
Combined Insurance,
Location: Chicago, IL Sept2012 to May 2014
Role: CRM Consultant
Responsibilities;
- Customized MS Dynamics CRM entities according to entities in real estate domain.
- Promoted reusable code and easy maintenance with development.
- Recommend and establish new software development, testing and documentation standards for the CRM system and follow agreed change control procedures.
- Created custom web service to capture the security role associated with the users to control accessibility to certain fields on the forms.
- Customized out-of-box entity forms and views to track and display customer related information.
- Developed custom Jscript to call custom CRM Workflows to update the status of entities based on business requirements.
- Upgraded asp.net web pages, web resources script, and plug-ins and workflow assemblies.
- Created forms and views for new modules to be added to CRM system.
- Designed new plug-ins to populated contact and account number on create of new record.
- Created new dialog and new workflows based on requirements from Sales and Marketing department.
Environment: Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM 2011/2013, MS Dynamics CRM SDK, C#, Asp.net, Visual Studio 2010, MS Outlook, IIS 8.0, JavaScript, XML, Windows Server 2012, SQL Server 2012, SSRS and SSIS, TFS
Pyramid SoftSol,
Location: Hyderabad, India Jan 2011 – June 2012
Role: Software Engineer
Responsibilities:
- Involved in the full life cycle of the project, i.e. from design phase to testing phase.
- Designed and developed the web forms using ASP.NET and VB.NET Language.
- Worked closely with Product owners to develop new system functionality and troubleshoot and correct system bugs.
- Used AJAX in some web forms.
- Create SQL Server 2008 database tables, triggers, Views, UDFs and stored procedures and configure using SQL Server Management Studio.
- Web Form and Windows Form design and coding using Master Pages, Server controls, User Controls, CSS, JavaScript, HTML, ADO.NET.
- Used JavaScript extensively for client side validations.
- AJAX, ASP .NET AJAX Library are used for rich interaction and partial page rendering.
- Application blocks are developed using Microsoft Enterprise Library 3.0
Environment:ASP.NET MVC 3.0 , Web Services, SOAP, .NET Framework , Entity Framework, Visual Studio 2010, Angular JS, AJAX, XML, HTML, CSS, VB Script, MS-Excel, SQL Server 2008. WCF, Windows Services, VSS.
Metanoia Software solutions Pvt. Ltd,
Location: Hyd, India May 2008 - Dec 2010
Role: .NET Programmer
Responsibilities:
- Involved in all stages of the Software Development Life Cycle.
- Analyzed the system requirements, entire business process and designed Entity Relationship Diagrams.
- Used SiteMap control for site navigation.
- Wrote a wrapper class for the proxy class for logging the request and response of a Web Service.
- Designed and Developed the Webpage for testing the Webservices in various environments.
- Designed and developed the web forms using ASP.NET and VB.NET Language.
- Having good knowledge in writing the stored procedures, triggers using SQL in SQLServer 2005.
- Created the AUTs using the VSTF for both services and UI.
- Perform unit, end-to-end, performance and user acceptance tests to ensure applications function per requirements.
Environment: ASP.NET, VB.NET, XSLT, SOAP, VSTF and SQL Server 2005, AJAX, UNIX, LINUX, Windows 7/XP.
Education
- Bachelor of Technology in Computer science and Engineering in 2008
Business Model Strategy
