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• Involved in functional analysis, design documentation, requirement gathering and development.

• Analyzed the client's business process and collected requirements from the client. 

• Worked on Workflows, Plugins, Web resources, Bussiness Rules, Bussiness Process Flows and form customizations extensively.

• Extensively used application capabilities such as queues, activities, data import, charts and dashboards, relationships, views, security roles & Solutions. 

• Worked on supporting the Microsoft Dynamics CRM 2013/2015/Online2016 production environment and resolving the issues for CRM production environment.

• Involved in migration of the current Microsoft Dynamics CRM 2013 version to the CRM 2015 version.

• Reconfigured the Auditing of system and entities in Microsoft Dynamics CRM.

• Provided training and ongoing support for customers in report building, data quality and new integration experience with components such as SharePoint, Outlook and Azure.

• Extensively used Advanced Find functionality and built FetchXML's in Dynamics CRM.

• Used excel templates for data imports to and from Dynamics CRM. 

Environment: Microsoft Dynamics CRM 2013/2015/2016, Visual Studio 2010, ASP.NET, C#, JavaScript, XML, SSRS, T-SQL, SQL Server 2012/2014.