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SUMMARY:

• Over 8 years of IT experience that includes 4 years’ experience in Salesforce.com CRM Platform and 4 years of experience with Java technologies. Involved in various stages of Software Development Life Cycle (SDLC) including analysis and development of applications using salesforce.com CRM, Force.com platform as an administrator and developer.

• Certified Salesforce Developer (Dev401)

• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi-tier environment.

• Extensive experience in Saleforce.com setup, Configuration, Customization, Administration, Data Migration, Mapping and Integration.

• Extensive experience in salesforce.com implementation cycle in Sales, Marketing, Service and Support modules.

• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, Assignment rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflows.

• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs & Custom Application

• Strong exposure to Security and sharing rules implementation at object, field and record level for different users at different levels of organization and also Single Sign-On (SSO) setup.

• Experienced on force.com platform using apex classes and triggers, web service integration using SOAP, REST, force.com IDE, and validation rules.

• Developed custom Reports and Dashboards, formanagement using Tabular, Summary, Matrix and Joined reports.

• Having worked on salesforce.com Sandbox and Production environments which include creating and refreshing sandbox from time to time and deployment in between sandbox and production by using Eclipse, Force.com Migration Tool and Change set.

• Experience in implementing Web-to-Case, Email-to-Case to generate cases for Case objects.
  
  
  • Having good experience on customizing applications using ECLIPSE IDE with force.com plug-in and force.com IDE.
  
  
  • Capable of rapidly learning new technologies and successfully applying them to projects and operations.
  
  
  

• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle SQL, PL/SQL.

• Expertise in design and development of use cases and class diagrams using UML/Rational Rose and Microsoft Visio.

• Interacted with Customers for requirement gathering and effective analysis