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Job Overview
Job ID: J318227
Job Title: Oracle EBS Support
Client: To Be Discuss Later
Location: Sunnyvale, California
Contract Duration:6 Years
Hourly Rate: $50/hr Corp-to-Corp Contract
Experience Level: 7+ Years
Interview Type: Phone + Skype
Domain Exposure: IT/Software
Work Authorization: US Citizen, Green Card, H-1B, GC-EAD, OPT-EAD, L2-EAD, TN Visa, E-3 Visa, CPT
Preferred Employment: Corp-To-Corp Contract, 1099/ Independent Contract

*Note: Candidates submitted over the max. bill rate will be automatically disqualified and counted as a submittal. For each position CBD allows only 2 (two) submittals from our   sub-vendors/partners. So please send us only the exact matching profiles for better chances of shortlisting and quick response.
Job Description
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Role : Oracle EBS Support

Location : Sunnyvale,CA

Duration : 6 Months

Rate : $50/hr On C2C (Max)

Job Description :


- Manage a team that provides functional and technical support for Internal Applications
- Monitor service-level agreements to ensure that vendor meets monthly and quarterly targets
- Track and follow-up on escalations
- Escalate issues to vendor management and develop remediation actions
- Drive vendor to improve costs, quality, and delivery of service
- Oversee statement of work, amendments, and project change requests

Technical Skills 

- Familiar with Oracle Applications (EBS)
- Worked on a global support team
- Troubleshooting technical issues
- Deep understanding of metrics, KPIs, and SLAs

Soft Skills :

- Ability to communicate cross-functionally
- Ability to speak on the users behalf with internal teams
- Easily multitask between email, chat, and meetings
- Likes taking ownership of issues and driving them to resolution with minimal escalation
- Ability to work with an outsourced team

 

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