Role : Veeva Support Consultant

Location : Weston,MA

Duration :12 months

Experience :6+Years

Rate :$50/hr on C2C (MAX)

Required Skills- SalesForce.com, Veeva Vault

Job Description :

 POSITION DUTIES:

• Support Veeva applications and manage tickets.
• Responsible for managing software vendor and implementation partner for the project.
• Work with business users to identify and develop processes and procedures for IS systems.
• Manage day-to-day project team operations activities and assure appropriate participation by key individuals.
• Provide leadership on project to ensure alignment with business requirements and needs.
• Maintain business and technical knowledge of end user requirements to facilitate a continuous improvement process.
• Ensure that all system security and control procedures are implemented and followed.
• Recommend enhancements in technical function and business utility.
• Managing escalated issues on service requests from PromoMats, Medcomms and Submissions site.

QUALIFICATIONS:

• 4+ years of software support experience
• 1+ years of VEEVA Vault PromoMats, Medcomms and Submissions (or similar) systems experience is required.
• Salesforce Certified resource
• Service and support experience of Vault. Work closely with Veeva managed services.
• Ability to work in a fast-paced, project-oriented potentially high-pressure environment.
• Ability to interact clearly with business users to ensure that business solutions fill business needs.
• Excellent communication skills and interpersonal skills.
• Willingness and ability to work with multifunctional teams both in country and around the world.
• Strong organization, planning, and time management skills, including experience in leading and managing projects.
• Strong knowledge and experience working with other Promotional Material solutions is preferred.
• An in-depth knowledge and understanding of PromoMats from a functional/business operation perspective and its use of IT.
• Exposure / working knowledge of migrations from similar systems to PromoMats.
• Creating and building custom reports at a higher level other than what the products’ have available pre-canned.
• Managing escalated issues on service requests for PromoMats.
• Experience in the tools and techniques of project management.
• Involvement in technical and multi-functional teams.
• Experience in writing business feasibility reports and undertaking presentations.
• Understanding of basic financial tools and techniques in budgeting and forecasting desirable.
• Experience with required Change Management activities for transitioning to PromoMats.