Description:

Client is seeking an innovative and passionate Salesforce.com Sr. Business Analyst to join our growing Salesforce.com practice, who shall be responsible for analyzing, designing and delivering CRM & Force.com based cloud solutions on the Salesforce.com platform with a focus on the sales and service cloud implementations. 

Specific Duties 
• Scope, define and drive critical business initiatives to enhance company performance in the Sales and Marketing areas 
• Design adaptable and scalable solutions that meet current business needs and can be leveraged to address future needs (including the creation and maintenance of multi-year functional roadmaps) 
• Translate abstract concepts in to clear and actionable deliverables 
• Analyze business process and design scalable solutions to increase operational maturity 
• Provide strategic guidance for the Salesforce.com platform identifying and proposing innovative capabilities 
• Drive a team of vendors, developers, business analysts, and line of business subject matter experts to design and implement optimal solutions that meets business needs and long term support objectives 
• Develop business cases and determine benefits of pursuing operating plan initiatives and contribute to prioritization 
• Lead requirements solicitation sessions using various methods including but not limited to: interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios 
• Lead/oversee testing efforts to ensure high quality deliverables 
• Lead/guide developers in understanding business needs 
• Lead process improvement efforts to increase automation or productivity 
• Drive business stakeholders toward consensus and decisions

Job Requirements and Experience: 
• 6-8 years of experience in Information Technology 
• 6+ years of experience as a business analyst on progressively complex solutions 
• 4+ years of experience with Salesforce.com 
• Salesforce.com Certified Administrator. 
• Salesforce.com Sales or Service Cloud certified consultant. 
• Experience with HCLS Payer required 
• Proven track record of researching and analyzing complex business and operational issues and providing concise summaries and driving solutions 
• Ability to analyze complex data or systems issues and to provide actionable recommendations 
• Ability to analyze complex business processes and identify efficiency opportunities and/or solutions to resolve process gaps or related business challenges 
• Strong presentation skills 
• Experience with custom Salesforce objects as well as Opportunities, Leads, Accounts, Cases 
• Strong understanding of the Salesforce security model 
• Experience working with custom page layouts and Visual Force pages 
• Experience driving solutions collaboratively with a mixed team of IT and business SME’s or on independent assignments 
• Experience working in a global environment with remote resources 

Desired Skills: 
• Master of Business Administration (MBA) in Sales and Marketing 
• Certified Business Analyst 
• Salesforce.com Certified Advanced Administrator. 
• Salesforce.com Certified Pardot Consultant.